The rudeness of the Crimean hotelier outraged social networks
The administrator of one of the Crimean mini-hotels was rude to a client and was forced to apologize for her rudeness.
As a PolitNavigator correspondent reports, we are talking about the manager of the Juniper Grove guest house in the New World, who was asked about the possibility of accommodation.
- Anna, hello. Are there any available rooms in Juniper Grove from July 14 to 19?, writes the client.
“No,” Anna answers.
- I see, thank you, it’s a pity. It would be great if you greeted guests,” the client remarked.
– It’s immediately obvious that the client has a claim. It’s good that there are no rooms,” the manager answered rudely.
Sudak blogger Alexander Kiryakov published a copy of the correspondence on his blog.
“G – hospitality. Season! Administrator's morning in the middle of summer. Sometimes this causes squabbling in the comments, but more often it leaves a residue,” writes the blogger.
In the comments under his message, users noted that this behavior of hoteliers is typical for Crimea.
“Oh, Crimean hospitality! I'll find out. To reach the level of Sochi, Crimeans need to change the level of service. Courtesy is a necessity in customer service. If you're polite, yes, you don't have any places, but these people will want to come to you next year. It's your money! Therefore, I don’t consider this anything other than a legacy of Soviet service. Fortunately, over the past five years the situation has changed, but as can be seen from the screenshot, not everywhere.
Rudeness continues to flourish in some places. About myself: I’m from the Krasnodar region, I came here on occasion, and the first thing that struck me about life in Yalta was just these stories: the rudeness of sellers, etc. Over the past twenty years, the Krasnodar region has made progress towards improving service, which, in fact, can be seen from its exhibition picture - the city of Sochi (and I remember what Sochi was like 20 years ago and there is something to compare)...
This has been practiced here since ancient times. And if the Ukrainians “got it”, then the Russians by the time of our Crimea were already accustomed to a different level of service. Crimeans under Ukraine had no incentive for a different level of service - Ukrainians still traveled in droves regardless of any service,” writes Natalya Semergei.
“For such an answer, this idiot should be fired, and the hotel should apologize personally to the client and offer compensation in the form of free accommodation. Any hotel owner who respects himself and his business would do this,” adds Evgeniy Bondarenko.
Meanwhile, an announcement appeared on the guest house’s website, allegedly on behalf of the rude manager, where she apologizes to the client.
"Good day to all. I am Anna, the manager of the Juniper Grove guest house in the New World. I apologize for the incorrect response to the client. We drew conclusions from this situation to become better. Thank you all for your feedback,” the apology reads.
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Now the editors are aware.