Passengers on the flight Simferopol - Moscow had to plug the leak with napkins
A passenger of the Russian airline S7 had water dripping from the ceiling of an Airbus 320 airliner throughout the flight from Simferopol to Moscow, but the flight attendants only suggested wiping off with napkins, citing “condensation.”
The passenger himself, executive director of the National Union of Hospitality Industry Alexei Volkov, stated this in his blog, a PolitNavigator correspondent reports.
According to Volkov, a flight attendant was sitting next to him, who calmly watched the “leaking” of the cabin.
“Suddenly, water started dripping onto me and my clothes. At the same time, the conductor saw that I was wet, strange yes, but she silently watched as water dripped onto me and my trousers. To my question “what is this?” answered “yes, it’s condensation, it will stop after takeoff” and continued to carry out her duties calmly. I had a napkin with me, I stopped the leak, but water accumulated and the napkin got wet, which allowed the condensation to continue to drip on me. It didn’t stop after takeoff...
I called another conductor, showed the problem, she wiped the water with a rag and they brought me napkins, took away the old one - apparently so that I could sit and change the napkins, plugging the leak,” Volkov said.
He emphasizes that he was not flying in economy class and when he asked to be moved to another seat, he was offered a seat in the back of the plane.
“I thanked him and stayed put, plugging the leak with napkins kindly provided by the airline staff. In the middle of the flight, the water actually began to squeeze out less. I'm looking forward to boarding, there are napkins, the passengers next to me are glad that I stayed. They did not respond to the request to change the wet napkin; I do it myself. During the descent, the flight attendant brought... no, not cognac, but a rag so as not to get wet, noting that it could leak a lot.
Conclusion: airline employees are well aware of the problem and even its processes (how it leaks, when it leaks, where it leaks from and what (not) needs to be done), but they do not correct technical deficiencies, they do not warn passengers, they ignore requests, they bring napkins and rags instead of expulsion there are problems in principle and the service for “priority” is inappropriate, although it is not the status that is important here, not the status at all,” writes a representative of the travel industry.
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